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Exclusively Distributed in The United States by:

UPSHIFT Distribution LLC
4020 South 26th St.
Philadelphia
PA, 19112

Tel: 866-501-0510

www.upshift-d.com

Akrapovic

Kriega

Rukka

ROKKER

FAQs

  • Who is UPSHIFT?

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    UPSHIFT is a boutique distribution company focused on premium motorcycling brands, including Akrapovic Exhausts Systems plus Rukka GORE-TEX Apparel, and Rokker Technical Casual Riding gear.

    As of September 2016, UPSHIFT Distribution acquired the exclusive license to distribute Kriega motorcycle backpacks, luggage & accessories in the United States of America, and enjoys a very close working relationship with Kriega UK, from whom we buy direct.

  • What happened to the previous distributor?

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    On September 2, 2016, the U.S. Kriega Distributorship License was acquired from BritKit LLC by UPSHIFT Distribution.

    BritKit's owner, Michael Walshaw continues to represent Kriega and the other UPSHIFT portfolio of brands on behalf of UPSHIFT.

  • Why should I choose Kriega?

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    Kriega equipment is designed and engineered in Britain by extremely talented and experienced motorcycle enthusiasts and constructed using only the most durable premium materials, then manufactured to exacting standards.

    Kriega backpacks are designed specifically for motorcyclists. As well as being incredibly tough and highly practical, they utilize a number of unique design features, which cater for the very different ergonomics involved in riding a bike. Features such as the exclusive, adjustable QUADLOC, click-in / click-out, chest harness, which transfers weight away from the rider’s shoulders and affords unprecedented freedom of movement, makes carrying your gear a joy, rather than a burden.

    Kriega Universal System bike packs are designed to offer ultimate adaptability in a hardwearing and stylish package. These motorcycle luggage systems will fit motorcycles as diverse as Ducati superbikes, BMW Dual Sport machines or KTM Enduro beasts. Advanced design makes them ideal for transporting almost any kind of cargo and keeping it 100% waterproof and dustproof Kriega motorcycle luggage has been tested in the most extreme conditions, including the Dakar rallye and Baja 500. Not to mention the daily commute!

    And of course, all Kriega packs benefit from an unprecedented 10-year warranty against material or manufacturing faults.

    Kriega quality speaks for itself. But if you have yet to experience the best in road and off-road motorcycle backpacks, hydration systems, luggage and accessories, you don’t have to take our word for it… Kriega kit wins pretty much every group test and award it is put in for and our site contains just small selection of the amazingly positive reviews from motorcycle magazine journalists, competitors and real-world road and off-road riders. However a simple web search will reveal countless more happy customers.

    We are extremely proud to have a very loyal following of Kriega brand addicts (including many extreme users, such as Adventure and Enduro riders) and if you talk to any of them, we are sure that they will tell you just how much faith they have in Kriega kit.

    All-in-all, we believe Kriega is the best motorcycle luggage solution in the world, and we hope you agree.

  • Where can I purchase Kriega in the US?

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    As of September 2016, Kriega USA ceased retailing direct to the public. As a result we are no longer taking orders directly on this website. Instead we fully encourage customers to order directly through your local Kriega dealer or (if we do not yet have a dealer in your location) simply search for online sales options..

    If you have an issue with an order placed previously on this website, please contact us for assistance.

  • I'm having problems accessing my shopping cart or account.

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    As of September, 2016 you can no longer place an order directly on this website, in order to receive the best service we determined it best that we encourage customers to order directly through a Kriega dealer.

  • Where can I find my nearest Kriega dealer?

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    Please see the Stockists page on this website for your closest Kriega dealer. Apologies if you can’t yet find a dealer near you - we are currently expanding our USA network in order to being the best motorcycle pack and luggage to a town near you.

  • Do you have Kriega bike pack fitting instructions?

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    Yes. Fitting instructions & videos for each Kriega products are shown in each product page and in the catalog. Printed instructions are included with the items which require them. Please read the instructions carefully because they will greatly enhance your enjoyment of the product. Kriega US bike packs are designed for universal fitment. If you have any questions about fitment for your model of bike, please contact Kriega USA Customer Services who will be happy to advise.

  • Will I require any bike specific parts?

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    Certain models of KTM and Ducati are designed in such a way that they require additional straps / webbing for a secure fit with the US Tank adaptor. If you have any questions, please contact Kriega USA Customer Services, who will be happy to help.

  • My Kriega backpack does not fit even though I followed the fitting instructions

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    Kriega backpacks are designed to fit as wide a range of body shapes as possible. However, due to their load carrying capacity, backpacks such as the R35 may be too large for smaller customers. In that case we would recommend a more compact model, such as the R25, R20 or R15. If for some reason, you are not able to get an ideal fit, please contact BritKit Customer Services, who will be happy to advise or make an exchange / refund.

  • How do I return a Kriega product?

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    Please contact the retailer where your product was purchased, who can handle any exchange or refund directly. If your product was directly from Kriega USA via this website, please contact us if you need to return a product ordered through Kriega.us prior to 2nd September 2016. All warranties etc. on products purchased through BritKit / kriega.us will of course be honored, on proof of purchase.

  • What is your warranty returns policy?

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    All Kriega packs come with an outstanding 10-year guarantee against material and production defects and warranty returns are extremely rare. However, if you are unlucky enough to encounter a problem, please contact us before sending the product back. Often we can remedy an apparent problem this way.

    Please note that our 10-year warranty is for manufacturing / material defects at time of production and does not cover general wear & tear of goods. Our products are constructed using only the best materials and processes available, but they are not indestructible (although we try!). If you do have any issues with your Kriega gear please call us first. We will always do everything possible to resolve the situation to your complete satisfaction.

  • What is your warranty returns procedure?

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    All Kriega products are provided with a 10-year guarantee against material and production faults. Please email us via the contact form or call 855-6KRIEGA to talk to someone in our warranty department, before sending any products back to us. Sometimes we can fix the problem before you spend money on return postage. Please note that our 10-year warranty is for material defects at time of production and does not cover general wear & tear of goods. Our products are constructed using only the best materials and processes available and returns are very rare, but if you have any issues with your Kriega gear please call first... we are always happy to try and sort any problems.

    Should your issue sound like a genuine warranty claim, a customer service representative will request a photograph of the affected area, along with a proof of purchase, then provide and RA# and instructions on returning the product for exchange or repair.

  • Do you sell or distribute any of my information (email, phone number, etc)?

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    No. For full details, please see our Privacy Policy.

  • What are your terms & conditions of sale?

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    For orders placed prior to September of 2016, terms & conditions of sale are available here.

  • What are your terms & conditions of use?

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    Full details of our terms & conditions of use are available here.